Lessonpal is committed to ensuring that all students have a good experience during their tutoring sessions, and this means having a tutor who is compatible with their learning style. We are proud to offer a 100% satisfaction guarantee to all users through our Good Fit Guarantee.
After your first lesson with a new tutor, if you find that you and your tutor are not a good match, we can issue you a Lessonpal credit or refund for the total amount you paid for the first lesson. To contact us, you can use the Chat on the bottom right corner or email email@example.com.
For the lesson packages you have purchased from teachers with whom you have taken more than one lesson, you can request purchase cancellation for your pending lessons at any time and request a prorated Lessonpal credit or a refund. The processing fee charged on Lessonpal purchases is non-refundable.